We are pleased to announce that through MetAlert, Inc. you now have access to telehealth services, normally only accessible through group or employer enrollment! HFH Go virtual healthcare assistant app now features real-time telehealth access via Walmart Health Virtual Care (WHVC). This medical concierge and virtual urgent care gives you tools to stay healthy and allows you to reach a medical provider within minutes.
Illness or injury can strike suddenly. Telehealth gives you access to medical help 24/7 via video or telephone (where permitted). Using using Telehealth services and a national team of U.S.-licensed, board-certified medical providers, you can receive a diagnosis and personalized treatment plan.
ONLY $7.99 PER MONTH
Get access to the robust “HFH Go” app and Telehealth services Includes all the health care management features of HFH Go, plus around the clock access. Service plan is per person.
+ $15 PER CONSULTATION
Pay only when you use it for telehealth appointments!
Feeling unwell? Have medical questions?
Maybe it’s nothing…
Maybe it’s serious…
…Knowledge Is Health.
Don’t wait! Get Immediate Access to medical search engine, Healthcare Professionals, Test orders & Prescriptions.
When you have a health issue, log into your HFH Go Mobile App. It’s simple to request a real-time consultation with one of the Walmart Health Virtual Care providers. Your provider will review your medical history and perform a video exam or phone consultation (where permitted) within minutes.
Available 24/7, 365 days a year!
TOP FAQS
When you have a health issue, log into your HFH Go Mobile App to search for answers in the expansive WellBe medical info desk. All searches are private and confidential so you can search confidently. You can also be proactive with your health by setting up prescription reminders, health appointments and more. Access to HFH Go is $7.99 per month.
When you need professional advice, request a real-time consultation with one of the WHVC providers. Your provider will review your medical history and perform a video exam or phone consultation (where permitted) within minutes. Each consultation is only $15.00, paid at the time of your consultation.
You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to the local pharmacy of your choice for pick-up and payment. The entire telehealth visit can be completed within 45 minutes or less.
No. The WHVC program is designed to supplement care when access to an in-person doctor is difficult. For example, in the night, on holidays and weekends, or when you cannot get an appointment. A primary care doctor or specialist is still the best choice for ongoing treatment and care.
HFH Go and WHVC is only available via group enrollment. This means that enrollment is typically only offered to individuals through association with a company or organization. MetAlert is allowing any one to join their “group” and gain access to this robust, time and money saving platform. MetAlert believes Knowledge is Health, and has been working to provide its customers with health and safety technology since 2002.
Yes. HFH Go and WHVC is HIPAA compliant and completely confidential. This means your searches, conversations and medical history are protected and encrypted. Ask anything you like- the HFH Go app offers a secure, confidential medical info. desk called “WellBe”. Search for answers to your most private medical inquiries with no risk of spyware, lingering search history or observing 3rd parties. We never sell your data in any form.
Although you are free to ask the WellBe info. desk questions about anything, below is a sample of medical conditions that the WHVC telehealth providers can evaluate:
- Abrasions, bruises
- Colds, flu and fever
- Sore throat, cough, congestion
- Allergies, hives, skin infections
- Bites and stings
- Minor headaches, arthritic pains
- Medication refills (short-term)*
- Diarrhea, vomiting, nausea
- Urinary tract infections
- Headaches, body aches
- Eye infections, conjunctivitis
And more!
*Prescriptions cannot be written for controlled substances or elective medications.
HFH GO APP HEALTH CARE MANAGEMENT SERVICES GIVES YOU ANSWERS:
How often do I take my prescription? When are my refills due? How are my vitals trending? When is my next doctor’s appointment?
Can I set up future consultation? What doctors and care centers are near me? I am not ready to speak with anyone yet, can I just ask a question?
Full 5 minute walk through of the HFH Go app, account set up, capabilities and features. Setting up your account and personal health care dashboard is easier than you think!
DETAILED FAQS
MetAlert offers rolling enrollment periods with billing on the 20th day of the month. New telehealth service plans will activate on the 1st day of the month following the first payment.
| Enrollment Period | 1st Billing Date | Service Starts |
|---|---|---|
| Dec 20 – Jan 19 | January 20 | February 1 |
| Jan 20 – Feb 19 | February 20 | March 1 |
| Feb 20 – Mar 19 | March 20 | April 1 |
| Mar 20 – Apr 19 | April 20 | May 1 |
| Apr 20 – May 19 | May 20 | June 1 |
| May 20 – Jun 19 | June 20 | July 1 |
| Jun 20 – Jul 19 | July 20 | August 1 |
| Jul 20 – Aug 19 | August 20 | September 1 |
| Aug 20 – Sep 19 | September 20 | October 1 |
| Sep 20 – Oct 19 | October 20 | November 1 |
| Oct 20 – Nov 19 | November 20 | December 1 |
| Nov 20 – Dec 19 | December 20 | January 1 |
No. Pediatric telehealth for those 17 and under is not available on this platform at this time. Only adults aged 18+ may subscribe for this service.
Yes, in most cases. Many ailments can be treated by a phone only consultation, where permitted, though we highly encourage using a webcam when available, since it allows our providers to better assess your condition and deliver the best possible care.
A webcam may be required in certain states. Please click here to learn more about your local requirements.
Yes. Care is provided by the WHVC medical team of US-licensed, board-certified physicians, nurse practitioners and physician assistants who practice in healthcare facilities across the United States.
Yes. Because WHVC, is a qualified medical expense, you can use your FSA and HSA funds to pay for your video or phone consultations. Refer to your individual HSA/FSA user terms to determine if your subscription with MetAlert is also qualified.
Have a large deductible? Save $$ with only $15 Virtual Urgent Care Visits.
Difficult to get an in-person appointment? Tired of the long waits? Save time on driving and waiting rooms with immediate answers from home.
CONTACT US TO GET STARTED.
Walmart Health is comprised of independent physician practices. Walmart Health Virtual Care (WHVC) offers medical services via telehealth to patients nationwide. Telehealth services may vary by state. Telehealth services are provided in accordance with state law by licensed health care professionals, subject to the licensed professionals’ judgment. When medically necessary, WHVC providers may prescribe medication that can be picked up at a local pharmacy of the patient’s choice; WHVC does not guarantee that a prescription will be written. WHVC providers do not prescribe controlled substances. WHVC is not a pharmacy or an insurance product. Virtual Urgent Care visits are not a replacement for a primary care physician.